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Contact Xyluria

Questions about a gift, photo card or existing order? Tell us what you have in mind. For photo cards, please contact us for image review before ordering.

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Email us

info@xyluria.com

For an existing order, include your order number and the details you would like us to check. We usually reply within 1–2 business days.

Business details
Dongguan Xingyue E-Commerce Co., Ltd.
Room 1074, No. 8 Longsheng Road, Shilong Town, Dongguan City, Guangdong Province, China.

For returns, contact us first for authorization and instructions.

Planning a group gift?

Existing-character group orders start from 50 pieces of the same design. Different messages are welcome. New designs are reviewed separately.

Explore Group Gifts and request a quote →

Send Us a Message

Tell us your gift idea or order question. For an existing order, include your order number if available. Planning 50+ pieces or a new crochet design? Use our Group Gifts quote form.

Name *

Email *

Inquiry Type (optional)

Order Number (if applicable)

Enter the order number from your confirmation email (for existing orders only).

WhatsApp / Phone

Email Number applicable)

Country / Region (optional)

Product / Design (optional)

Reference Image Link (Optional)

Share a Google Drive, Dropbox, OneDrive or other accessible image link. You may also send reference images by email or WhatsApp after submitting this form.

Message *

Tell us how we can help. Share your gift idea or order question; add a product, quantity or date if known. For an existing order, include your order number if available.

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I agree that Xyluria may use the information I provide to review and respond to my inquiry.

Please review our Privacy Policy.