Shipping Policy
Last updated: July 2026
Xyluria products are hand-crocheted and personalized to order in Dongguan, Guangdong, China, and shipped worldwide from our workshop. Because each piece is made individually, please read the processing and delivery times below before ordering.
Where we ship from
All orders placed on xyluria.com are produced and dispatched from our workshop in Dongguan, Guangdong, China. Orders placed through Amazon are fulfilled separately by Amazon from their local facilities.
Processing time
Processing is the time we need to make and personalize your item before it leaves our workshop. It does not include delivery time.
- Message card personalization: 1–3 business days
- Photo-based or made-to-order designs: 7–14 business days
- Wholesale and bulk orders: confirmed individually with your quotation. See our Wholesale page for lead times.
During peak seasons (November and December), processing may take 2–3 additional business days. We will contact you if your order needs longer than the times above.
Delivery times
Delivery times below are estimates from the date of dispatch and exclude processing time. Business days do not include weekends or public holidays.
| Destination | Standard | Express |
|---|---|---|
| United States | 【10–18】 business days | 【7–12】 business days |
| Canada | 【12–20】 business days | 【8–14】 business days |
| Germany, France & EU | 【10–18】 business days | 【7–12】 business days |
| United Kingdom | 【10–18】 business days | 【7–12】 business days |
| Australia & New Zealand | 【12–20】 business days | 【8–14】 business days |
| Other destinations | Quoted at checkout | |
Delays can occur during customs clearance, peak shipping seasons, and periods of severe weather. These are outside our control, but we will help you trace any shipment that runs significantly beyond the estimates above.
Shipping costs
Shipping is calculated at checkout based on your destination, the number of items in your order, and the delivery speed you select. The full cost is shown before you complete payment — there are no additional charges added after your order is placed.
Carriers and tracking
We ship through international postal and courier partners, including Yun Express and equivalent services, selected according to the destination and delivery speed chosen.
Tracking is available on all Express shipments and on most Standard shipments. Your tracking number is emailed to you once your order is dispatched. Where a service without end-to-end tracking is used, this is indicated at checkout before you pay.
Customs, duties and taxes
Orders shipped internationally may be subject to import duties, taxes or customs handling fees charged by the destination country. These charges are set by your local authorities, are not included in our prices or shipping costs, and are the responsibility of the recipient.
We declare all shipments accurately and in accordance with customs regulations. We cannot mark orders as gifts or declare a lower value.
Shipping address accuracy
Please check your shipping address carefully before completing your order. We cannot change an address once an order has been dispatched. Orders returned to us because of an incorrect or incomplete address can be reshipped at the customer’s expense, or refunded excluding the original shipping cost.
Lost or delayed shipments
If your tracking has not updated for 10 or more business days, or your order has not arrived within 10 business days of the estimated window above, please contact us at info@xyluria.com with your order number. We will open a trace with the carrier and keep you updated.
If a shipment is confirmed lost in transit, we will send a replacement or issue a full refund, at your choice.
Questions
Email info@xyluria.com — we reply to all shipping enquiries within 24 hours, Monday to Friday.
Dongguan Xingyue E-Commerce Co., Ltd · Dongguan, Guangdong, China