Shipping Policy
Last updated: September 2026
Xyluria products are hand-crocheted and personalized to order in Dongguan, Guangdong, China, and shipped worldwide from our workshop. Because each piece is made individually, please read the processing and delivery times below before ordering.
Where we ship from
All orders placed on xyluria.com are made to order and dispatched from Dongguan, Guangdong, China. We do not hold overseas stock. Orders placed through Amazon are also shipped from China; their delivery estimates are shown on the Amazon order page. The processing times on this website do not apply to Amazon orders.
Processing time
All retail orders are made to order. Processing includes production and handoff to the carrier; it does not include transit time.
- Production: 2–5 business days after ordering.
- Carrier handoff: 1–2 business days after production is completed, for YunExpress to receive your parcel.
- Total processing: 3–7 business days from ordering to carrier receipt, excluding weekends and public holidays. Transit time is additional.
- Sampling, new designs and group quantities: schedules are confirmed individually with your quotation. See our Group & Event Gifts page for lead times; the retail 3–7 business day schedule does not apply.
During peak seasons (November and December), processing may take 2–3 additional business days. We will contact you if your order needs longer than the times above.
Delivery times
Transit time starts when the carrier receives your parcel and is additional to the 3–7 business days of retail processing. Contact us before ordering for a current destination-specific transit estimate. Business days do not include weekends or public holidays.
Standard Shipping is currently available at checkout. Express shipping is not currently offered at checkout. If you need your gift for a specific date, contact us before ordering.
| Destination | Estimated standard delivery after dispatch |
|---|---|
| United States | Contact us for a current transit estimate before ordering. |
| Canada | Contact us for a current transit estimate before ordering. |
| Germany, France & EU | Contact us for a current transit estimate before ordering. |
| United Kingdom | Contact us for a current transit estimate before ordering. |
| Australia & New Zealand | Contact us for a current transit estimate before ordering. |
| Other destinations | Contact us for a destination-specific estimate before ordering. |
Plan for processing plus transit: allow 3–7 business days from ordering to carrier receipt, plus the destination-specific transit estimate confirmed before ordering.
Delays can occur during customs clearance, peak shipping seasons, and periods of severe weather. These are estimates, not guaranteed arrival dates. We will help you trace any shipment that runs significantly beyond these estimates.
Shipping costs
Shipping is calculated at checkout based on your destination, the items in your order and the available shipping method. The order total, including shipping charged by Xyluria, is shown before you pay.
Import duties, taxes or customs handling fees may be charged separately by the destination authorities or carrier and are the recipient’s responsibility. See “Customs, duties and taxes” below.
Carriers and tracking
We ship through international postal and courier partners, including Yun Express and equivalent services, selected according to your destination and the available shipping method.
Tracking is available on most Standard shipments. Where tracking is available, your tracking number is emailed to you once your order is dispatched. If end-to-end tracking is essential for your order, please contact us before purchasing to confirm availability for your destination.
Customs, duties and taxes
Orders shipped internationally may be subject to import duties, taxes or customs handling fees charged by the destination country. These charges are set by your local authorities, are not included in our prices or shipping costs, and are the responsibility of the recipient.
We declare all shipments accurately and in accordance with customs regulations. We cannot mark orders as gifts or declare a lower value.
Shipping address accuracy
Please check your shipping address carefully before completing your order. We cannot change an address once an order has been dispatched. Orders returned to us because of an incorrect or incomplete address can be reshipped at the customer’s expense, or refunded excluding the original shipping cost.
Lost or delayed shipments
If your tracking has not updated for 10 or more business days, or your order has not arrived within 10 business days of the estimated window above, please contact us at info@xyluria.com with your order number. We will open a trace with the carrier and keep you updated.
If a shipment is confirmed lost in transit, we will send a replacement or issue a full refund, at your choice.
Questions
Email info@xyluria.com — we usually reply within 1–2 business days, Monday to Friday. Include your order number for a shipping update.
Dongguan Xingyue E-Commerce Co., Ltd · Dongguan, Guangdong, China