CUSTOMIZATION HELP
Personalization Guidelines
Check what to prepare and what to expect before placing your order.
01 / MESSAGE CARDS
Get your words just right.
- Up to 100 characters, including spaces and punctuation.
- Check names, dates and spelling before checkout.
- Leave the message field blank for a plain card.
Your card is made from the wording you submit.
MESSAGE EXAMPLE
Emma,
Thank you for always being there.
Love, Sophie
Use the exact wording you want printed.
02 / PHOTOS & LOGOS
Send a clear image before ordering.
What happens next
1. We review feasibility, price and timing.
2. You place the agreed order.
3. You approve the card layout before production.
Photos are printed on the card. A new crochet character needs a separate project quote.
03 / GROUP PROJECTS
Have your project details ready.
Quantity
Design
Packaging
Destination
Target date
For 50+ pieces or a new crochet design. Go to the group quote form →
Confirmation, timing & aftercare
Message cards use the text you submit; check it in your bag before checkout. Photo-card layouts are approved before production.
All retail gifts are made to order in Dongguan, Guangdong, China, with no overseas stock. Allow 2–5 business days for production after ordering, followed by 1–2 business days for handoff to YunExpress after production is completed. Total processing from ordering to carrier receipt is 3–7 business days, excluding weekends and public holidays; transit time is additional. Photo-card orders require image review and approval before ordering. Sampling, group orders and new-design project schedules are confirmed separately and do not follow the retail 3–7 business day schedule. See our Shipping Policy for delivery information.
Email info@xyluria.com promptly with your order number and the change you need. Changes depend on whether production has started.
Personalized items cannot be returned for a change of mind or errors in wording you supplied. For damaged, defective or incorrect items, contact us with your order number and photos within 14 days of delivery. See our Returns & Refund Policy for details.
Need help? Contact us. We usually reply within 1–2 business days, Monday to Friday.