Welcome to Xyluria. By using this website, contacting us, submitting a custom request, or placing an order, you agree to the following terms.

Custom Products

Many Xyluria products may be personalized with text, names, dates, photos, logos, or message details. Customers are responsible for providing accurate customization information.

Customer-Provided Content

By submitting text, images, logos, or other materials, you confirm that you have the right to use them. Xyluria is not responsible for intellectual property issues caused by customer-provided content.

Order Review

Custom and bulk order requests may be reviewed before production. We may decline requests that are unclear, inappropriate, infringing, unsafe, or not suitable for production.

Product Information

We try to provide accurate product descriptions, customization details, and availability information. However, details may vary depending on product type, supplier, production batch, and custom requirements.

Pricing and Quotes

Bulk or custom order pricing may vary based on quantity, customization complexity, materials, shipping destination, and timeline.

Shipping

Shipping times are estimates and may vary due to destination, carrier, customs, holidays, and production requirements.

Returns and Cancellations

Because custom products are made using customer-provided details, returns, exchanges, or cancellations may be limited once production has started. Please review our Return and Refund Policy for more information.

Contact

If you have questions about these terms, please contact us through the Contact page.