At Xyluria, many items are personalized or made to order. Processing and shipping times may vary depending on product type, customization details, quantity, destination, and order season.

Processing Time

Most custom orders require time to review personalization details and prepare the item. Bulk orders may require additional production time.

Shipping Time

Shipping time depends on the destination country, shipping method, carrier, and customs processing. Estimated delivery dates are not guaranteed unless specifically confirmed.

Custom and Bulk Orders

For custom or bulk orders, please contact us with your product type, quantity, customization details, target delivery date, and shipping country before placing an order.

Incorrect Shipping Information

Please make sure your shipping address is accurate. Xyluria is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information.

Customs, Duties, and Taxes

International orders may be subject to customs fees, import duties, taxes, or other charges. These charges are the responsibility of the recipient unless otherwise stated.

Lost or Delayed Packages

If your package appears delayed or lost, please contact us with your order details so we can help review the issue.